The practice administration mistakes that cost a small practice the most time are nearly all the same mistake wearing different clothes: nobody wrote it down, or two people wrote it down differently. Duplicate versions, unnamed owners, verbal handovers and undated...
A written appointment scheduling routine answers five questions: who holds the schedule, how a booking gets recorded, how a reminder goes out and gets logged, how a cancellation gets recorded, and who looks at the week ahead. Write those five down and the desk stops...