Documenting your patient intake process means writing down, in one place, every form the front desk uses, who hands each one over, who checks that it came back complete, and where it goes afterward. The whole thing fits on two pages: one current list of the forms in...
A front desk shift handover is one short written note that passes from the person going off shift to the person coming on. It answers four questions and nothing else: what is still open, who is waiting on what, what is expected later, and who to tell. Written down it...